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  4. Why Can’t I Get a Cursor to Drag Trends in Visual KPI While Using Chrome on a Touchscreen?

Why Can’t I Get a Cursor to Drag Trends in Visual KPI While Using Chrome on a Touchscreen?

If you’re using Google Chrome Web browser on a touchscreen PC or laptop and you don’t see a cursor, you may need to disable touch events.

Google Chrome automatically enables touch events when it detects you are working on a touch-enabled device. This means Chrome will override the mouse (or touchpad) for some types of events.

To use the cursor (and a mouse or touchpad) on your Visual KPI site so you can drag it for things like box zoom on a trend, disable Touch Events or Touch API (depending on your version of Chrome):

  • Open Google Chrome.
  • Type the URL chrome://flags/ in the URL address bar and press Enter.
  • Click Enable touch events > Disabled.

On iOS, you won’t see a cursor, but you can use Visual KPI draw/drag tools when you disable drag and drop.

  • Open Google Chrome.
  • Type the URL chrome://flags/ in the URL address bar and press Enter.
  • Set Drag and Drop to Disabled.

You may need to relaunch your browser for the new setting to take effect.

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