If you’re using Google Chrome Web browser on a touchscreen PC or laptop and you don’t see a cursor, you may need to disable touch events.
Google Chrome automatically enables touch events when it detects you are working on a touch-enabled device. This means Chrome will override the mouse (or touchpad) for some types of events.
To use the cursor (and a mouse or touchpad) on your Visual KPI site so you can drag it for things like box zoom on a trend, disable Touch Events or Touch API (depending on your version of Chrome):
- Open Google Chrome.
- Type the URL chrome://flags/ in the URL address bar and press Enter.
- Click Enable touch events > Disabled.
On iOS, you won’t see a cursor, but you can use Visual KPI draw/drag tools when you disable drag and drop.
- Open Google Chrome.
- Type the URL chrome://flags/ in the URL address bar and press Enter.
- Set Drag and Drop to Disabled.
You may need to relaunch your browser for the new setting to take effect.