Transpara Privacy Policy

Effective Date: May 25, 2026

1. Overview

This Privacy Policy describes how Transpara LLC and Transpara International LLC (together, "Transpara," "we," "us," or "our") collect, use, disclose, and protect information through our websites at www.transpara.com and its subdomains (the "Site"), our marketing and sales activities, and our administration of our customer relationships. Both entities are Arizona limited liability companies with offices at 15900 N 78th Street, Suite 100, Scottsdale, AZ 85260, USA.

What this Policy covers: information we collect through the Site, from visitors, leads, contacts at prospective and existing customer organizations, partners, and others who interact with our marketing and sales activities; and information we collect for the purpose of administering our customer and partner relationships (billing, support, communications, license management).

What this Policy does not cover: data that Transpara processes as a processor on behalf of our customers in connection with the Transpara Software ("Customer Data"). Customer Data is governed by Transpara's Data Processing Addendum (the "DPA") and the Master Software License Agreement between Transpara and the customer. For most Transpara customers, the Software is installed in the customer's own environment and Customer Data never leaves the customer's control.

Quick summary. We collect the minimum information we need to run our business. We do not sell your personal information. We use cookies and analytics. You can opt out of marketing communications and exercise your data-protection rights at any time by contacting legal@transpara.com.

2. Information We Collect

2.1 Information You Provide.

We collect information you provide when you contact us, fill out a form on the Site, request a demonstration or trial, subscribe to communications, become a customer or partner, attend an event we host, communicate with us, or interact with the AI chat assistant embedded on the Site. This may include:

Identification and contact data: name, business email, business phone, job title, employer, country.
Communications data: the content of your inquiries, support tickets, demo requests, AI chat-assistant messages, and other communications with us.
Account data (for customers and partners): authorized-user identifiers, access credentials, account roles, and similar information needed to administer the relationship.
Marketing preferences: subscription preferences, topics of interest, and event registrations.

2.2 Information Collected Automatically.

When you visit the Site or interact with our marketing communications, our servers and analytics tools automatically collect technical information, which may include:

Device and browser data (operating system, browser type and version, language preferences, screen size).
Connection data (IP address, approximate location derived from IP, internet service provider, time zone).
Site interaction data (pages visited, links clicked, referring website, time spent, search terms used on the Site).
Cookie and similar-technology identifiers (see Section 5).

2.3 Information from Third Parties.

We may receive information from third-party sources for sales and marketing purposes, including from data-enrichment providers, public business directories, conference organizers (for attendee lists where you have consented to share with sponsors), and our channel partners (for leads they have generated and registered with us under their own privacy practices). We are responsible for ensuring that any third-party data we receive was lawfully collected.

2.4 Sensitive Personal Information.

We do not intentionally collect sensitive personal information through the Site or our marketing activities, including information about race, ethnicity, religion, political opinions, union membership, sex life, sexual orientation, health, biometric data for identification, precise geolocation, or government-issued identification numbers. If you choose to provide such information, you do so at your own choice and we treat it with the same care as other personal information; we encourage you not to provide it unless it is necessary.

3. How We Use Information

We use the information described in Section 2 for the following purposes:

To provide and improve our products, services, and Site, including responding to your inquiries, processing demo or trial requests, providing customer and partner support, and developing new features.
To administer customer and partner relationships, including license management, billing, invoicing, contract management, support delivery, and account communications.
To market our products and services to you when you have requested information, opted in, or where permitted by law (for example, where there is a legitimate-interest basis under EU/UK law and you have not objected). Marketing includes newsletters, event invitations, product updates, and similar communications, all of which include an unsubscribe option.
To comply with legal, regulatory, audit, and tax obligations applicable to us.
To protect the security of the Site, our systems, and our customers and partners, including detecting and preventing fraud, abuse, security incidents, and unauthorized access.
To enforce our agreements (including the Master Software License Agreement, Channel Partner Agreement, Website Terms of Use, and this Policy).
With your consent, for any other purpose disclosed at the time we collect the information.

4. How We Disclose Information

We disclose personal information only as follows:

4.1 Service Providers and Sub-processors.

We share information with third-party service providers that help us run our business — for example, cloud productivity (Microsoft 365), CRM and marketing automation (HubSpot), support ticketing (Help Scout and HubSpot), billing (Xero), website hosting (SiteGround), electronic signature (Adobe Acrobat Sign), analytics (Google), and the AI chat assistant embedded on the Site (UglyRobot, LLC d/b/a DocsBot AI). Each service provider is bound by contractual obligations to protect personal information and use it only for the purposes we direct. The current list of Transpara's sub-processors with respect to Customer Data is available at https://www.transpara.com/subprocessors.

AI chat assistant. When you interact with the AI chat assistant on the Site (powered by DocsBot AI), your messages, IP address, browser metadata, and any information you choose to share in chat are processed by DocsBot AI on Transpara's behalf and routed through DocsBot AI's own sub-processors — including, by default, OpenAI, LLC for the underlying language model. Transpara does not knowingly send chat content to model providers for use in training their models. The assistant answers questions using publicly available Transpara content. You should not share confidential, sensitive, or regulated information through the chat assistant. DocsBot AI's published privacy practices and sub-processor list are available at https://docsbot.ai/legal/privacy-policy and https://docsbot.ai/legal/sub-processors.

4.2 Channel Partners.

Where you interact with Transpara through one of our authorized channel partners, we may share information with that partner for the purpose of administering the relationship, providing support, and enforcing our agreements. Each channel partner is bound by confidentiality and data-protection obligations under its agreement with us.

4.3 Affiliates.

We may share information between Transpara LLC and Transpara International LLC and any other affiliate, in each case for purposes consistent with this Policy.

4.4 Legal Disclosures.

We may disclose information when we believe in good faith that disclosure is required by law or by a valid government request, to respond to a court order or subpoena, to protect our rights or property, to protect the safety of any person, or to investigate or address suspected fraud or misconduct.

4.5 Business Transitions.

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets, information about you may be disclosed and transferred to a successor or acquirer as part of that transaction, subject to commercially reasonable confidentiality protections.

4.6 With Your Consent.

We may disclose information for any other purpose with your consent.

4.7 What We Do Not Do.

We do not sell your personal information (as the term "sell" is defined under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, or analogous laws). We do not share your personal information for cross-context behavioral advertising (also known as "targeted advertising" under some state laws), except to the limited extent that we use third-party advertising cookies on the Site for our own re-marketing — and you can opt out of such use (see Section 5).

5. Cookies and Tracking Technologies

5.1 What We Use.

We use cookies and similar tracking technologies (web beacons, pixels, local storage, software development kits) to operate the Site and to understand and improve how visitors interact with it. The cookies we use fall into the following categories:

Strictly necessary cookies — required for the Site to function, including session management and security. These cannot be disabled.
Analytics cookies — help us understand how visitors interact with the Site, including which pages are popular and where visitors come from. We use Google Analytics for this purpose. See https://policies.google.com/privacy for Google's privacy practices.
Marketing cookies — used by us and by our marketing-services partners (including HubSpot and LinkedIn) to understand the effectiveness of our marketing, to deliver relevant advertising to people who have visited the Site, and to measure conversion. These cookies may set identifiers in your browser that the partners use to recognize you across websites.
AI chat assistant — the embedded AI chat assistant on the Site (DocsBot AI) uses cookies or similar browser storage to maintain your chat session, deliver responses, and prevent abuse. See Section 4.1 for the data flow.

5.2 Your Choices.

You can manage cookies through your browser settings to delete, block, or be alerted to cookies. Note that disabling cookies may affect Site functionality. For third-party advertising cookies, you can opt out via the Network Advertising Initiative (https://networkadvertising.org/choices) or the Digital Advertising Alliance (https://aboutads.info/choices). If your browser sends a "Global Privacy Control" or similar opt-out signal, we will honor it as a request to opt out of sharing for cross-context behavioral advertising under applicable state laws.

6. Marketing Communications

If you have provided your email address to us (for example, by requesting information, registering for an event, or opting in), we may send you marketing emails about our products, events, content, and offers. Every marketing email includes an unsubscribe link. You can also unsubscribe at any time by contacting us at legal@transpara.com. Unsubscribing from marketing communications does not unsubscribe you from operational communications related to your account or your customer/partner relationship.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against loss, theft, and unauthorized access, use, disclosure, alteration, or destruction. These measures include access controls, encryption in transit (and at rest where appropriate), employee confidentiality obligations, software supply-chain management (including a published software bill of materials for the Transpara Software), and incident-response procedures. No system can be guaranteed completely secure; you communicate with us through the Site at your own risk.

8. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes for which it was collected and to satisfy legal, accounting, audit, and tax obligations. Specifically: contact and marketing-engagement data are retained while you are an active contact and for a reasonable period thereafter; account data is retained for the duration of the customer or partner relationship and for the period required to administer post-termination obligations (warranties, audits, accounting, defending claims); analytics data is retained on the schedules specified by the analytics service we use, which we configure in accordance with applicable law. You may request deletion of your personal information at any time, subject to the exceptions described in Section 11.

9. Children's Privacy

The Site and our services are directed to business users and are not intended for children under sixteen (16) years of age. We do not knowingly collect personal information from children under 16. If you believe that we may have collected personal information from a child under 16, please contact us at legal@transpara.com and we will take appropriate steps to delete the information.

10. International Transfers

Transpara is headquartered in the United States. If you access the Site or otherwise provide personal information to us from a country outside the United States (including from the European Economic Area, the United Kingdom, or Switzerland), your information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate. The data-protection laws of those countries may differ from those in your home country.

For transfers of personal information from the European Economic Area, the United Kingdom, or Switzerland to the United States or other third countries, we rely on appropriate safeguards as required by applicable law, including the Standard Contractual Clauses adopted by the European Commission (Commission Implementing Decision (EU) 2021/914), the UK International Data Transfer Addendum, and, where applicable, the Swiss-modified Standard Contractual Clauses. If we become certified under the EU-U.S. Data Privacy Framework, the UK Extension, or the Swiss-U.S. DPF, we will rely on that certification as an additional or alternative basis for transfer.

If you are a customer transferring personal information to Transpara as part of using the Transpara Software or Support Services, the transfer is also governed by our Data Processing Addendum, available at https://www.transpara.com/legal or by request to legal@transpara.com.

11. Your Privacy Rights

11.1 California Residents (CCPA / CPRA).

If you are a California resident, you have the following rights with respect to personal information we collect about you, subject to limited exceptions:

Right to know: the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for which we collected the information, and the categories of third parties with whom we disclosed it.
Right to delete: personal information we have collected about you, subject to legal exceptions.
Right to correct: inaccurate personal information.
Right to opt out of sale and sharing: as noted in Section 4.7, we do not sell personal information; with respect to sharing for cross-context behavioral advertising, you can opt out via browser controls and the methods in Section 5.
Right to limit the use of sensitive personal information: we do not collect sensitive personal information as a matter of course (see Section 2.4).
Right to non-discrimination: for exercising your rights, you will not be discriminated against in price, service quality, or otherwise.

Categories of personal information collected in the prior twelve (12) months, under CCPA categories: identifiers (name, email, IP); commercial information (records of inquiries, demos, communications); internet activity information (Site interaction); inferences (interests for marketing). We have not collected biometric information, geolocation data (beyond IP-derived approximate location), audio/visual data (beyond meeting recordings made with your consent), or sensitive personal information. Sources: directly from you, automatically through the Site, from our channel partners (where they have shared lead data with us), and from data-enrichment providers. Purposes: as described in Section 3. Categories of recipients: service providers and sub-processors (Section 4.1), channel partners (Section 4.2), affiliates (Section 4.3), and, where required, legal authorities (Section 4.4).

To exercise your California rights, contact us at legal@transpara.com. We will verify your identity (typically by confirming information already in our records) before responding. You may designate an authorized agent to exercise your rights on your behalf; we will require proof of the agent's authority. We will respond within forty-five (45) days, with a possible extension.

11.2 Other U.S. State Residents.

If you are a resident of a state that has enacted a comprehensive consumer privacy law (including Colorado, Virginia, Connecticut, Utah, Iowa, Indiana, Tennessee, Texas, Oregon, Delaware, New Jersey, New Hampshire, Kentucky, Maryland, Minnesota, Montana, and other states whose laws come into effect from time to time), you may have similar rights to those of California residents — including rights to access, correct, delete, port, and opt out of certain uses of your personal information. To exercise these rights, contact us at legal@transpara.com. We respond as required by your state's law.

11.3 European Economic Area, United Kingdom, and Switzerland.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the following rights under applicable data-protection law (the EU General Data Protection Regulation, the UK General Data Protection Regulation, and the Swiss Federal Act on Data Protection):

Right of access: to a copy of the personal information we hold about you.
Right to rectification: of inaccurate or incomplete personal information.
Right to erasure: of personal information in certain circumstances.
Right to restrict processing: of your personal information in certain circumstances.
Right to data portability: to receive your personal information in a structured, commonly used, machine-readable format.
Right to object: to processing that we conduct on the basis of legitimate interests, including direct marketing.
Right to withdraw consent: where we process on the basis of consent, you can withdraw consent at any time without affecting the lawfulness of processing before the withdrawal.
Right to lodge a complaint: with your local supervisory authority. We would, however, appreciate the opportunity to address your concerns before you contact your authority.

Our lawful bases for processing under GDPR / UK GDPR are: (a) your consent, where applicable (for example, certain marketing communications and certain cookies); (b) the performance of a contract with you (for example, administering a customer or partner relationship); (c) compliance with a legal obligation; and (d) our legitimate interests in operating, securing, and growing our business, where those interests are not overridden by your interests, rights, or freedoms. We have not appointed an EU representative under Article 27 of the GDPR or a UK representative under Article 27 of the UK GDPR; if EU/UK customer activity grows to the point that such appointment is required, we will appoint one and update this Policy.

11.4 How to Exercise Your Rights.

To exercise any of the rights described in this Section 11, contact us at legal@transpara.com. Please describe your request with reasonable specificity. We may need to verify your identity before responding; verification methods will be reasonable in light of the sensitivity of the information and the rights you are exercising. We respond within the timeframes required by applicable law (generally 30–45 days).

12. Third-Party Links

The Site may contain links to third-party websites, services, and resources that are not operated by Transpara. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party site before providing personal information to it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Policy at this URL with a new "Effective Date" and, where appropriate, we will notify you by email or by a notice on the Site. Your continued use of the Site after the changes take effect constitutes acceptance of the updated Policy, where permitted by law.

Recent updates. May 25, 2026 — disclosed the use of the DocsBot AI chat assistant embedded on the Site, including the categories of data processed and the routing through DocsBot AI's sub-processors (Sections 2.1, 4.1, and 5.1). May 21, 2026 — initial publication of this consolidated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or about Transpara's data-protection practices, please contact us at:

Transpara LLC / Transpara International LLC

15900 N 78th Street, Suite 100

Scottsdale, AZ 85260, USA

Email: legal@transpara.com

Phone: +1-925-218-6983

For data-protection requests, please use legal@transpara.com with "Privacy Request" in the subject line.