Transpara Legal Documents
Last updated: October 5, 2026
This page is the home for the legal documents that govern Transpara’s software products, support services, and customer relationships. The version of each document shown here is the current version. The version that applies to a specific customer is the version referenced on that customer’s executed Order Form.
The website’s general legal pages — Privacy Policy and Website Terms of Use — live in the site footer, along with a Cookie Settings link to revise your consent preferences.
Software license stack
Master Software License Agreement (MSA)
The frame agreement that governs all licensing of Transpara software (Visual KPI and Transpara) and support services. Incorporates by reference each Order Form, Product Schedule, applicable Addendum, the Acceptable Use Policy, and the Data Processing Addendum.
Product-specific terms for the Visual KPI software product, including license types, deployment, and product-specific use restrictions. Read together with the MSA.
Product-specific terms for Transpara, including its license metrics (Signals, Named Users, Sites, Interfaces, and Extractors), the Bring-Your-Own-Model architecture, the Layer 1 / Layer 2 knowledge split, and deployment in the customer’s own environment. Read together with the MSA and the AI Addendum.
Additional terms that apply when Transpara is licensed. Covers customer-selected AI Model providers, AI-output expectations, EU AI Act provider/deployer allocation, and restrictions on use in safety-critical or regulated environments.
Categorically prohibited uses (e.g., weapons-of-mass-destruction development, FDA-validated environments, nuclear safety functions) and the conditions for using Transpara software in industries with safety-critical elements, including nuclear facilities. Applies to all Transpara software products.
Contracting
The deal-specific document that identifies the contracting Transpara entity, the customer, the licensed software, license counts and fees, the term, and the deal-specific terms. Each customer relationship has at least one Order Form. Download editable .docx template.
Data processing
Data Processing Addendum (DPA)
The data-protection agreement that applies when Transpara processes personal data on behalf of a customer (for example, administrative contacts and support communications). Includes the EU Standard Contractual Clauses, the UK Addendum, and the Swiss-FADP modifications by reference. Download signable PDF.
The third parties Transpara engages to process customer personal data on Transpara’s behalf (CRM, email, support ticketing, billing, hosting, e-signature, and similar). Includes the DocsBot AI chat assistant on this website. Referenced from the Privacy Policy and the DPA.
What changed in Version 2026.2 (October 5, 2026)
- Safety-critical industries and nuclear facilities. New MSA Section 6.5 and AUP Section 4 confirm that Transpara software may be used for monitoring, visualization, analysis, reporting, and early warning in industries with safety-critical elements, including nuclear facilities, and state the nuclear safety uses that remain prohibited.
- License metrics. Transpara Product Schedule Section 3 defines Signals, Named Users, Sites, Interfaces, and Extractors, and confirms that Transpara does not meter individual values.
- Consistency with the Order Form. The MSA now states the renewal-uplift default (greater of 3% or CPI) and the customer-listing default as the Order Form already did.
- Terminology and cross-references. All documents now say “AI Model” and “the Transpara product,” and several internal section references were corrected. These changes do not alter meaning.
For customers whose Order Form was signed before October 5, 2026, the AUP changes take effect on November 4, 2026. The other documents apply to an existing customer when it signs a new Order Form or otherwise agrees to Version 2026.2.
Older versions
If you have an executed Order Form that references an earlier version of any of these documents (for example, Version 2026.1 effective May 21, 2026, or the Software License, Support and Services Terms and Conditions effective May 13, 2025), the version referenced on that Order Form continues to govern your use of the software for the term of that Order Form, except as stated above for the AUP. To request a copy of a superseded version, email legal@transpara.com.
Questions
Send legal-related questions, NDA requests, contracting questions, and notices to legal@transpara.com.