Acceptable Use Policy

Version 2026.2 — Effective October 5, 2026. For Customers whose Order Form was signed before October 5, 2026, this version takes effect on November 4, 2026, thirty (30) days after notice.

This Acceptable Use Policy (this "AUP") governs Customer's use of the Transpara Software and Services. The AUP is incorporated by reference into the Transpara Master Software License Agreement (the "MSA") under MSA Section 6.4. Capitalized terms used but not defined here have the meanings set forth in the MSA, the applicable Product Schedule, or the AI Addendum.

Transpara may update this AUP from time to time. Material changes will be communicated to Customer not less than thirty (30) days before they take effect (by email to the Notice Contact identified in the Order Form or by posting at https://www.transpara.com/legal). Customer's continued use of the Software after the effective date of a change constitutes acceptance of the updated AUP.

1. Purpose

This AUP exists to (a) protect Customer, Transpara, and third parties from harm; (b) safeguard the security and integrity of the Software; (c) help Customer comply with applicable law; and (d) keep Transpara out of use cases that are inconsistent with the design and intended purpose of the Software.

2. Permitted Use

Customer may use the Software solely for Customer's internal business operations as a monitoring, visualization, and analysis platform, in accordance with the MSA, the applicable Product Schedule, any Addenda, the Order Form, and the Documentation.

3. Categorically Prohibited Uses

Customer will not, and will not permit any Authorized User or third party to, use the Software:

in connection with the design, development, production, stockpiling, or use of nuclear, chemical, biological, radiological, or other weapons of mass destruction;
for any Nuclear Safety Use as defined in MSA Section 6.5(c), including as, or as a component of, any reactor protection system, engineered safety features actuation system, emergency shutdown system, or other safety-related system at a Nuclear Facility;
as a component of any aviation, aerospace, space, maritime, rail, or other transportation safety-critical control system;
as a component of any life-support equipment, surgical implant, medical-device life-safety system, or other system where Software failure could cause death or serious bodily injury;
for the autonomous control of any physical equipment, actuator, valve, breaker, or control system without human-in-the-loop supervision; the Software is a monitoring and analysis platform and does not issue, transmit, or execute commands to operational-technology or control systems;
as a component of any system whose failure could reasonably be expected to result in death, bodily injury, severe environmental damage, or catastrophic physical damage; or
as a component of any environment, system, or process that is subject to validation under U.S. Food and Drug Administration regulations (including Title 21 of the Code of Federal Regulations Parts 11, 210, 211, and 820), or any successor or analogous regulations of any other jurisdiction; for clarity, the Software may read data from FDA-validated systems for purposes outside the validated workflow (for example, operational monitoring or engineering dashboards) on the same conditions as in any other safety-critical environment.

4. Permitted Use in Industries with Safety-Critical Elements

Per MSA Section 6.5, the Software may be used for monitoring, visualization, trending, analysis, reporting, decision support, and early warning in industries that contain safety-critical elements — including (without limitation) nuclear power generation and other Nuclear Facilities, conventional and renewable power generation, oil and gas exploration, extraction, processing and transportation, mining, chemical processing, manufacturing, refining, pulp and paper, metals and steel, food and beverage processing, water and wastewater treatment, and similar industrial and infrastructure sectors — provided that every condition in MSA Section 6.5(a) continues to be met. In summary: the Software is not a component of any control, protection, or safety system; it can read from those systems but cannot change or interfere with them; Customer's control, protection, safety, and emergency-response functions do not depend on it; its failure would not affect safe operation or safe shutdown; and qualified Customer personnel make the operational decisions. At Nuclear Facilities, MSA Section 6.5(b) through (f) also apply, including the prohibition on any Nuclear Safety Use. The full conditions are set forth in MSA Section 6.5, which controls if this summary differs. For Customers whose Agreement incorporates an earlier version of the MSA, Sections 6.5(a) through 6.5(e) and 6.5(g) of MSA Version 2026.2 (including its definitions of Permitted Monitoring Use, Nuclear Facility, and Nuclear Safety Use) apply through this AUP as if set out here in full and, under the order of precedence in MSA Section 2.3, control over any inconsistent restriction in that earlier version.

5. Prohibited Uses — Legal, Ethical, and Security

Customer will not, and will not permit any Authorized User or third party to:

use the Software in violation of any applicable law, regulation, ordinance, or court order, including (without limitation) export-control, sanctions, anti-corruption, data-protection, intellectual-property, securities, or competition laws;
use the Software for any unlawful, fraudulent, deceptive, defamatory, harassing, threatening, hateful, or otherwise tortious purpose;
use the Software to infringe, misappropriate, or violate the intellectual-property rights, privacy rights, publicity rights, or other rights of any third party;
use the Software to engage in unauthorized access to any computer system, network, or data, or to interfere with the operation of any system Customer is not authorized to access;
introduce viruses, worms, Trojan horses, malware, or any other malicious or harmful code into the Software, the Customer Environment, or any system in connection with the Software;
use the Software to send unsolicited bulk communications, spam, or phishing communications;
use the Software to scrape, harvest, or extract data from any third-party website or service in violation of that service's terms of use or applicable law; or
use the Software in any way that, in Transpara's reasonable judgment, exposes Transpara, the Software, or other Transpara customers to legal liability, reputational harm, or technical risk.

6. Prohibited Uses — Commercial Exploitation

Customer will not, and will not permit any Authorized User or third party to:

provide the Software (or any output, data, or service derived from the Software) to any third party on a service-bureau, time-sharing, application-service-provider, managed-service, hosted-service, or similar basis, except under a Reseller, OEM, or similar agreement separately executed with Transpara;
use the Software to develop, train, fine-tune, or improve any product or service that competes with the Software (including any AI Model or industrial-AI platform);
benchmark, compare, or publish performance comparisons of the Software against any competing product or service without Transpara's prior written consent (which Transpara will not unreasonably withhold for legitimate academic or research purposes); or
remove, alter, or obscure any proprietary notice, trademark, watermark, license-enforcement mechanism, or security feature in or on the Software.

7. Prohibited Uses — AI-Specific

Where the Transpara product is licensed, Customer's use of the AI Functionality is also subject to the restrictions in Section 7 of the AI Addendum, which include (without limitation) restrictions on High-Risk AI Use, impersonation, prompt-injection extraction of Layer 1 Knowledge, generation of unlawful content, and use of AI Outputs to train competing AI Models.

8. Customer Responsibilities

Without limiting Section 5 of the MSA, Customer is responsible for:

the conduct of its Authorized Users with respect to the Software;
the legality, accuracy, and integrity of all Customer Data and Customer Knowledge in or made available to the Software;
the security of the Customer Environment, including patching, hardening, monitoring, and access control;
the choice and configuration of any Customer-Selected AI Model (where the Transpara product is licensed);
compliance with the licenses and terms of all third-party products, services, and data sources Customer connects to the Software; and
notifying Transpara promptly of any suspected breach of security or unauthorized use of the Software.

9. Transpara Actions in the Event of Violation

If Transpara reasonably believes that Customer or an Authorized User is violating this AUP, Transpara may, depending on the nature and severity of the violation and after notice to Customer where reasonable in the circumstances:

require Customer to take corrective action within a specified period;
suspend access to the Software or to particular components of it;
disable specific features (for example, AI Functionality, MCP Integration, or specific connectors);
terminate the affected Order Form or the Agreement in whole or in part pursuant to MSA Section 9.4 (Termination for Improper Use); or
seek any other remedies available at law or in equity.

Where a violation creates an immediate and material risk of harm (for example, a security breach, an export-control violation, or use of the Software in a prohibited environment), Transpara may take immediate action without prior notice; Transpara will promptly notify Customer of any such action.

10. Reporting

Customer may report suspected violations of this AUP, or concerns about the Software, to legal@transpara.com. For security-related issues, please also see Transpara's vulnerability disclosure policy at https://www.transpara.com/security (once published; in the interim, security reports may be sent to the same email address).

11. Changes

Transpara may update this AUP from time to time. Material changes will be communicated to Customer not less than thirty (30) days before they take effect. Updates that narrow Customer's rights or expand Customer's obligations may be objected to by Customer in writing within that thirty (30) day notice period; if Customer and Transpara cannot agree on the updated AUP, Customer's sole remedy is to terminate the affected Order Form on written notice and receive a pro-rated refund of unused pre-paid Fees attributable to the remainder of the then-current Term.