Visual KPI - Product Schedule
Visual KPI Product Schedule
Schedule to the Transpara Master Software License Agreement — Version 2026.2 — Effective October 5, 2026
This Visual KPI Product Schedule (this "Schedule") supplements the Transpara Master Software License Agreement (the "MSA") and applies to Customer's licensing and use of the Visual KPI product. This Schedule is incorporated by reference into each Order Form that licenses Visual KPI. Capitalized terms used but not defined here have the meanings set forth in the MSA.
1. Product Description
Visual KPI is Transpara's real-time operations visualization and monitoring product. Visual KPI aggregates data from industrial historians, databases, and other operational data sources and presents KPIs, dashboards, alerts, and other visualizations to authorized users through web and mobile clients. The Visual KPI product family includes the components listed in Section 2.
2. Licensed Components
Visual KPI consists of the following components, modules, and interfaces, as licensed in the applicable Order. Not all components are included with every Order — the Order specifies which components are licensed:
- Visual KPI Server
- Visual KPI Server Manager
- Visual KPI Designer
- Visual KPI Remote Context Server / Service
- Visual KPI Alert Server
- Visual KPI SDK
- Visual KPI Utility
- Visual KPI Web Site / Web Service API
- Visual KPI Cache Server
- Visual KPI CSS Handlers, Touch Screen Handlers, Template Handlers
- Visual KPI Client Access Licenses (CAL)
- Visual KPI Interfaces, including (without limitation) PI, AF, Excel, ODBC, OLEDB, OLAP, JSON, SmartSignal, GE Proficy, Wonderware Historian, and SQL Server interfaces
Transpara may add, modify, or retire components from time to time. Components made available to Customer following the Effective Date are subject to the version of this Schedule in effect when those components are made available.
3. License Types
The license granted under the MSA and an Order for Visual KPI is one (or a combination) of the following license types, as specified in the Order:
3.1 Object-Based License.
"Object-Based License" is a license measured by the number of Objects accessible by, or stored in, Visual KPI. An "Object" is any individual scalar value, data source tag, or metric that can be read by, calculated within, stored in, or visualized by Visual KPI. Common synonyms are "Tag-Based License" or "KPI-Based License." The maximum number of Objects is set forth in the Order.
3.2 Named User License.
"Named User License" is a license measured by the number of named individual Authorized Users authorized to access Visual KPI. Each Named User license is granted to a specific individual and may not be shared. The maximum number of Named Users is set forth in the Order. A wall-mounted display, kiosk, or other unmanned device counts as one Named User.
3.3 Concurrent User License.
"Concurrent User License" is a license measured by the maximum number of Authorized Users who may simultaneously access Visual KPI. Any Authorized User may use a Concurrent User License at any time, provided that the number of simultaneous users does not exceed the licensed Concurrent User count set forth in the Order. A wall-mounted display, kiosk, or other unmanned device counts as one Concurrent User.
3.4 Enterprise License.
"Enterprise License" is a license that permits any or all of Customer's Authorized Users to access and use Visual KPI without limitation on the number of simultaneous users, and without limitation on the number of computers, CPUs, virtual environments, or Instances on which Visual KPI is executed, except as expressly set forth in the Order. The scope of an Enterprise License (sites, business units, geographies, products) is set forth in the Order.
3.5 Perpetual License vs. Subscription License.
A Visual KPI license may be granted as a Perpetual License or a Subscription License, as specified in the Order. A Perpetual License continues indefinitely subject to Customer's compliance with the Agreement. A Subscription License continues only for the Term specified in the Order. Support Services for a Perpetual License are sold on an annual basis and auto-renew per MSA Section 7.4 and Section 9.2.
4. Instances, Standby Servers, and Development Systems
4.1 Instance.
"Instance" means an individual named site that appears in the Visual KPI Server Manager, with its own unique URL, running within a single copy of the Visual KPI Server, executing on one or more CPUs and rendered or made available through any combination of physical computers, virtualization, containers, hypervisors, networks, or hosted infrastructure. Each Instance counts separately for licensing purposes.
4.2 Standby Server.
For each Visual KPI Server license, Customer may install Visual KPI Server on a single standby backup server (a "Standby Server") at no additional license fee, provided that (a) the Standby Server is used solely as a backup to a primary production server, without Authorized User access or active Interface connections, (b) the Standby Server contains only Licensed Components that are also contained in the primary production Server, and (c) the Standby Server is used as a production server with active Authorized User access and active Interface connections only during periods when the primary production Server is not in operation.
4.3 Development System.
Visual KPI may be designated for development or support purposes in an Order. A "Development System" is licensed solely for Customer's internal development and support purposes on a single computer and may not be used in Production or to process any data generated from Customer's business operations.
5. Interfaces, Connectors, and Licensed Components
5.1 Interface.
"Interface" means an individual connection to a single source of data, such as a relational database, OLAP database, time-series historian, API, web service, SDK, sensor, device, or other mechanism for the purpose of reading data. Each individual data source may have one or multiple Interfaces. Customer's use of Interfaces will not exceed the number of instances specified in the Order.
5.2 Licensed Components.
"Licensed Components" means individual instances of software components or modules created and existing in Visual KPI Server or Visual KPI Client that are used to set up, configure, or store KPIs or data structures. Customer's use of Licensed Components will not exceed the quantity specified in the Order.
5.3 Remote Context Server.
"Remote Context Server" means features and mechanisms by which Visual KPI Server can periodically read configuration information (hierarchy/group definitions, KPIs, charts, dashboards, tables, settings) from external sources of metadata to remotely configure Visual KPI from other applications. Customer's use of Remote Context Servers will not exceed the quantity specified in the Order.
5.4 Restriction on Movement of Components.
Licensed Components designated in an Order for use with a particular Visual KPI Server cannot be moved to or used with any other Visual KPI Server without Transpara's prior written consent. Once Licensed Components have been designated in an Order for use with a Visual KPI Server, Customer cannot return such Licensed Components to Transpara for any credit or refund.
6. Support Services
6.1 Standard Support.
Standard Support Services for Visual KPI include: (a) telephone and electronic assistance during Transpara's business hours (currently Monday through Friday, 9:00 AM to 6:00 PM US Mountain Time, excluding US holidays), accessible via the contact channels listed at https://www.transpara.com/support; (b) error diagnosis and the provision of workarounds where commercially reasonable; (c) Updates as Transpara generally makes available to its supported customers; and (d) access to the Documentation, knowledge base, and release notes.
6.2 Premium Support.
Premium Support Services may be offered on a paid-subscription basis as specified in the Order. Premium Support may include extended-hours coverage, defined response-time service levels, named technical contacts, or other enhancements as set forth in the applicable Order.
6.3 Remote Support.
Customer acknowledges that Transpara may occasionally require remote access to Visual KPI in the Customer Environment for support purposes. Remote access is subject to Customer's security policy and may be limited to online-meeting software with screen-control retained by Customer. Customer is solely responsible for ensuring that the Customer Environment is isolated from any process links or other systems whose disruption could cause harm before requesting or receiving remote support.
6.4 Designated System Manager.
As a condition to Support Services, Customer will designate at least one System Manager responsible for maintaining the integrity of Customer's hardware and software environment. Customer is responsible for keeping the System Manager(s) trained and current.
6.5 Conditions to Support.
Support Services are subject to the conditions in MSA Section 7.3, including (without limitation) Customer's maintenance of supported System versions, Customer's responsibility for backups, Customer's compliance with Documentation, and Customer's responsibility for any third-party ("Nonqualified") products that interfere with the Software's operation.
7. Updates and Versions
Transpara may issue Updates to Visual KPI from time to time. Updates are included with current Support Services. Customer is responsible for installing Updates within a commercially reasonable time. Transpara may discontinue support for prior versions in accordance with its published support-lifecycle policy. Updates do not include separately-priced new products, new modules, or major new versions.
8. Environment and Deployment
8.1 Deployment Model.
Visual KPI is installed and operated in the Customer Environment. Transpara does not host Visual KPI or store Customer Data, except to the limited extent expressly set forth in an Order or as may incidentally occur during Support Services. The Order specifies whether Visual KPI is deployed on-premise, in a Customer-controlled cloud tenant, or in a hybrid configuration.
8.2 System Requirements.
Customer is responsible for providing and maintaining the hardware, operating systems, databases, networks, and other infrastructure that meet the system requirements published at https://www.transpara.com/system-requirements/ for the version of Visual KPI in use.
9. Use Restrictions Specific to Visual KPI
In addition to the general use restrictions in MSA Section 6 (Use Restrictions; Acceptable Use), Customer's use of Visual KPI is subject to the following:
9.1 Industries with Safety-Critical Elements.
Visual KPI may be used in industries that contain safety-critical elements, including at Nuclear Facilities, on the conditions in MSA Section 6.5. Visual KPI is a monitoring, visualization, and analysis product and is not designed to act as, or as a component of, any control, protection, or safety system. The risk allocation in MSA Section 6.5, Section 13.4, and Section 14 applies to any Visual KPI deployment in those industries.
9.2 No Modification of License Enforcement.
Customer will not, and will not permit any Authorized User to, remove, disable, circumvent, or implement any workaround to any license enforcement, copy-protection, or security feature of Visual KPI.
10. Telemetry
Consistent with MSA Section 4(h) and Section 5.3, Customer acknowledges that Visual KPI may collect technical and usage information about the operation of Visual KPI in the Customer Environment (for example, version, configuration, license metrics, and error logs) and transmit such information to Transpara. Transpara uses such information to provide and improve Visual KPI, to verify Customer's compliance with the licensed scope, and to enforce Transpara's rights. Transpara does not collect Customer Data through telemetry except as expressly permitted by the Agreement.
11. US Government Rights
Visual KPI is "commercial computer software" as defined in 48 C.F.R. Section 2.101. If Customer is the US Government or a US Government contractor, Customer receives only the rights with respect to Visual KPI that are granted to all other end users under license, in accordance with 48 C.F.R. Section 227.7201 through 48 C.F.R. Section 227.7204 (Department of Defense and its contractors) or 48 C.F.R. Section 12.212 (all other US Government licensees and their contractors).
12. Order of Precedence
In the event of a conflict between this Schedule and the MSA, this Schedule controls solely with respect to Visual KPI. In the event of a conflict between this Schedule and an Order Form, the Order Form controls. The MSA's Limitation of Liability, Indemnification, Confidentiality, and Governing Law provisions control over any conflicting provision of this Schedule, except as expressly modified in a signed Order.